Sophie Bashford Courses – Cancellation & Refunds

This Cancellation Policy forms part of the terms and conditions (Terms) on which we supply our Online Courses (Course) listed on our website www.sophiebashford.com/course-terms (our site) to you.  Please read these Terms carefully before ordering the course from our site.

You should print a copy of these terms and conditions for your future reference.

By placing an order on our site, you agree to these Terms and that these Terms take precedence over any other terms and conditions, including your own terms of business.

1. Cancellation Policy

If you are purchasing a Course as a consumer (as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 – namely, you are buying the course as an individual acting for purposes which are wholly or mainly outside of your trade, business, craft or profession, the following shall apply:

a) you have the right to cancel this agreement within 14 days of the date of this agreement by emailing us at moontemple@sophiebashford.com. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. If you cancel this agreement, we will reimburse to you all payments received from you in relation to the agreement within 14 days after the date on which we were informed about your decision to cancel this Contract; and

b) notwithstanding paragraph (a) above, you agree that we may begin the supply of digital content not on a tangible medium before the end of the cancellation period set out in paragraph 4.3(a) above and you acknowledge that you will lose your cancellation rights in relation to such digital content; and

c) in relation to the provision of any additional services under this Contract:

(i)     you hereby request immediate performance of the Contract and acknowledge that you will lose your right of withdrawal from the Contract once the service contract is fully performed; and

(ii)    if you cancel the Contract before the services have been fully performed, you agree that you will pay for the supply of the service for the period for which they are supplied. The amount payable will be in proportion to what has been supplied, in comparison with the full coverage of the Contract.

If you are not purchasing as a consumer, the above provisions shall not apply.

2. Refund Policy

Before the course starts, you have the right to receive a full refund if you cancel this agreement up to 14 days after the date of purchase. This applies to all payment options.

Refunds will not be given if they are requested after 14 days from the date of purchase, or after the official advertised course start date as advertised.

3. Cancellation Process – Course Access 

When your request to cancel your place on a Course is processed, you will lose immediate access to the Course Platform (The Hub) and any associated private Facebook Group. You won’t be able to view any content delivered after your place on a Course is cancelled.